Our products are handmade with love and we strive for perfection when creating and packaging our products. Because of this, orders may sometimes require up to 7 business days processing before shipping.

Yes! We are cruelty free and vegan friendly.

Our products cannot be restocked after shipment due to sanitary reasons and because of that there are no refunds, exchanges or store credit. We do not accept returns or issue store credit based on buyers remorse.

Once packages leave our facility, we are no longer responsible for transit. If your package was lost or stolen, you must file a claim with USPS. Click here to start the process of your claim. To avoid the inconvenience of lost or stolen packages, we suggest having packages shipped to your work address, if possible.

If your address is wrong, please email us and we will try to update it. For fraud prevention we can not change your entire shipping address. However, we can update minor errors (your zip code, apartment number, house number, etc.)

The best way to contact me is via email at CEO@LOVELATHER.COM