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  • What is the Shipping Policy?
    Our products are handmade with love and we strive for perfection when creating and packaging our products. Because of this, orders may sometimes require up to 7 business days processing before shipping.
  • Are your products vegan?
    Yes! Most of out products are vegan except for out Oatmeal Milk & Honey Soap bar which is made with Goats Milk. However, all products are cruelty free.
  • What is the Return Policy?
    Our products cannot be restocked after shipment due to sanitary reasons and because of that there are no refunds, exchanges or store credit. We do not accept returns or issue store credit based on buyers remorse.
  • My package was lost/stolen. What can I do?
    Once packages leave our facility, we are no longer responsible for transit. If your package was lost or stolen, you must file a claim with USPS. Click here to start the process of your claim. To avoid the inconvenience of lost or stolen packages, we suggest having packages shipped to your work address, if possible.
  • I entered in the wrong address. What can I do?
    If your address is wrong, please email us and we will try to update it. For fraud prevention we can not change your entire shipping address. However, we can update minor errors (your zip code, apartment number, house number, etc.)
  • What is the best way to contact you?
    The best way to contact me is via email at CEO@LOVELATHER.COM
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